General & reservation conditions

Casa Gemeos has been honored the obligatory Portuguese license for holiday rentals (“Alojamento local”) and satisfies all requirements on hygiene and fire protection.

Check-in & -out

We welcome you on the day of arrival from 4 pm.  On departure keys have to be returned before 10 am.  This gives us the time to clean and prepare our accommodation for our new guests.  Eventually, your luggage can be stored until your definitive departure.

Pets

Pets are not allowed in Casa Gemeos.

Smoking

It is forbidden to smoke in our accommodations.  You can smoke on your terrace and in the garden, when necessary precautions concerning fire protection have been taken.  And please, do not leave cigarettes on the ground!

Waste

Sorting waste is not obligated in Portugal.  We at Casa Gemeos will show the way!  We divide dirtbags per kind of waste: cardboard, plastic, glass and residual waste.  You can put the full dirtbags in  the blue/yellow/green containers at the end of our street.

Neighbourhood

Casa Gemeos is near to a residential area.  As we respect our neighbours, we expect our guests to avoid any noise between 11 pm and 8 am.  So we can guarantee your and our neighbours’ rest.

Final cleaning

At the end of each stay the holidayhome has to be handed over in a clean condition.  This means wash the dishes, empty the garbage can and put the furniture on their original place.  We will carry out the final cleaning.  A standard fee will be applied for any duration of the stay.  This fee will be charged above the indicated rental price and costs € 75,00.

Warranty

The warranty for the holidayhome is € 300,00 and is meant to cover little incidents/damages.  We expect the payment cash on arrival.

Complaints on the inventory and existing damage will be accepted until 4 hours after your arrival.  This means that we invite you so upon arrival, for your own sake.  Accidents can happen during your stay, please communicate immediately about eventual damage.

We will do an end control when you leave, in your presence.  Also the inventory will be checked on departure.  In case there is no damage detected, your warranty will be returned immediately.

Responsability

Casa Gemeos is not to be held responsible for eventual accidents which would occur during your stay in and around the holiday home and the swimming pool.  CasaGemeos is not responsible for any damage caused by fire, leaks or accidents, whatever might be the cause and would harm the tenant and/or his property.

Reservations and payments

A reservation is fully booked upon receipt of your email confirmation of your booking.  Within 5 working days after your confirmation we expect your prepayment of 30% of the total amount of your booking on our account:
PT50  0007 0000 0041 6945 7712 3.

The balance of your booking will be awaited 4 weeks before arrival date.  If your booking date is less than 4 weeks before your arrival date, we ask you to pay the total amount immediately.

Cancellation requirements

f you need to cancel your booking, whatever the reason might be, we will refund you as per schedule underneath:

  • Cancellation until 4 weeks before before your arrivaldate, 30% of your prepayment will be kept as a compensation.
  • A cancellation in less than 4 weeks before your arrival, the total amount of your prepayment will be kept as a compensation.
  • A no-show within 24 hours after the estimated arrivaldate without any notification, will be acted as a cancellation.

Covid 19

In view of the exceptional Covid19 circumstances, we provide an exception to our standard cancellation policy. When the official websites of the authorities of Portugal and/or the guest’s country of origin indicate an official travel ban or negative travel advice, you can cancel free of charge and amounts paid will be refunded.
In consultation, the trip can of course be rebooked free of charge to another, fixed period (subject to availability) or a voucher can be offered for a later reservation. Even if we are forced by covid19 restrictions to cancel a reservation, the amount already paid will be refunded.
We always advise our guests to take out cancellation insurance for the part that is not refunded by us (positive screening, refused transport, flight cancellation…).

Complaints

The existence of the “Livro de reclamaçoes”(complaints book) is a regulated procedure to protect and support our guests.  You can simply ask for it and write down your remarks.  Of course, we would be more happy with a direct complaint on the spot.  We will be open to listen to your remarks/complaints and we will make the necessary corrections immediately.