General & reservation conditions

Casa Gemeos has been honoured the obligatory Portuguese license for holiday rentals (“Alojamento local”) and satisfies all requirements on hygene and fire protection.

Check-in & -out

We welcome you on the day of arrival from 3 pm.  On departure keys have to be returned before 10.30 am.  This gives us the time to clean and prepare our accomodation for our new guests.  Eventually, your luggage can be stored until your definitive departure.

Pets

Pets are not allowed in our accomodations.

Smoking

It is forbidden to smoke in our accomodations.  You can smoke on your terrace and in the garden, when necessary precautions concerning fire protection have been taken.  And please, do not leave cigarettes on the ground!

Waste

Sorting waste is not obligated in Portugal.  We at Casa Gemeos will show the way!  We devide dirtbags per kind of waste: cardboard, plastic, glass and residual waste.  You can put the full dirtbags in  the blue/yellow/green containers at the end of our street.

Neighbourhood

Casa Gemeos is near to a residential area.  As we respect our neighbours, we expect our guests to avoid any noise between 11 pm and 7 am.  So we can guarantee your and our neighbours’ rest.

Final cleaning

At the end of each stay the holidayhome has to be handed over in a clean condition.  This means wash the dishes, empty the garbage can and put the furniture on their original place.  We will cary out the final cleaning.  A standard fee will be applied for any duration of the stay.  This fee will be charged above the indicated rental price and costs € 50,00.  In the B & B price, the final cleaning is included in the rental price.

Warranty

The warranty for the holidayhome is € 300,00 and is meant to cover little incidents/damages.  We expect the payment of the warranty 4 weeks before your arrival date on our account  PT50 0007 0000 0041 6945 7712 3.

Complaints on the inventory and existing damage will be accepted until 4 hours after your arrival.  This means that we invite you so upon arrival, for your own sake.  Accidents can happen during your stay, please communicate immediatly about eventual damage.

We will do an end control when you leave, in your presence.  Also the inventory will be checked on departure.  In case there is no damage detected, your warranty will be returned within 2 weeks after your departure..

Responsability

Casa Gemeos is not to be held responsible for eventual accidents which would occur during your stay in and around the holiday home and the swimming pool.  CasaGemeos is not responsible for any damage caused by fire, leaks or accidents, whatever might be the cause and would harm the tenant and/or his property.

Reservations and payments

A reservation is fully booked upon receipt of your email confirmation of your booking.  Within 5 working days after your confirmation we expect your prepayment of 30% of the total amount of your booking on our account:
PT50  0007 0000 0041 6945 7712 3.

The balance of your booking will be awaited 4 weeks before arrival date.  If your booking date is less than 4 weeks before your arrival date, we ask you to pay the total amount immediately.

Cancellation requirements

f you need to cancel your booking, whatever the reason might be, we will refund you as per schedule underneath:

  • Cancellation until 4 weeks before before your arrivaldate, 30% of your prepayment will be kept as a compensation.
  • A cancellation in less than 4 weeks before your arrival, the total amount of your prepayment will be kept as a compensation.
  • A no-show within 24 hours after the estimated arrivaldate without any notification, will be acted as a cancellation.

We would strongly advise our guests to sign in on a cancellation insurance for the refundable amount of your booking.  If Casa Gemeos has to cancel your reservation, for any reason, your payment will be refunded completely.  Casa Gemeos cannot be held responsible for any cause.

Complaints

The existence of the “Livro de reclamaçoes”(complaints book) is a regulated procedure to protect and support our guests.  You can simply ask for it and write down your remarks.  Of course, we would be more happy with a direct complaint on the spot.  We will be open to listen to your remarks/complaints and we will make the necessary corrections immediately.