Conditions
Check-in & -out
We welcome you on the day of arrival from 4 pm. ID details will be requested and registered with the SEF (Immigration and Border Protection Service). Maximum capacity of 7 people in each accommodation. Visitors can be admitted subject to prior consultation with the owner and must leave the venue by 11pm.
On departure day keys have to be returned before 10 am. This gives us the time to clean and prepare the accommodation for new guests. Your luggage can be stored until your definitive departure.
Final cleaning
At the end of each stay the holiday home has to be handed over in a clean condition. This means wash the dishes, rubbish must have been dumped in the municipal waste bin and put the furniture on their original place. We will carry out the final cleaning. A standard fee will be applied for any duration of the stay. This fee will be charged above the indicated rental price and costs € 100/holiday home.
Warranty
The warranty is € 300,00/ holiday home and is meant to cover little accidents. We expect the payment cash on arrival.
Complaints about existing damage will be accepted until 4 hours after your arrival. This means that we invite you to check upon arrival. Accidents can happen during your stay, please communicate about eventual damage.
We will do the end control when you leave, in your presence. In case there is no damage detected, your cash warranty will be returned immediately.
Responsability
Casa Gemeos is not to be held responsible for eventual accidents which would occur during your stay in and around the holiday home and the swimming pool. Casa Gemeos is not responsible for any damage caused by fire, leaks or accidents, whatever might be the cause and would harm the tenant and/or his property.
Reservations and payments
When you filled in the reservation document, you have 5 working days to make the prepayment. This is 50% of the total amount of your booking on our account: PT50 0007 0000 0041 6945 7712 3. Once we have received the prepayment the reservation is official. The balance of your booking can be paid in cash on arrival.
Cancellation requirements
f you need to cancel your booking, whatever the reason might be, we will refund you as per schedule underneath:
- Cancellation until 8 weeks before before your arrival date, 50% of your prepayment will be kept as a compensation.
- A cancellation in less than 8 weeks before your arrival, the total amount of your prepayment will be kept as a compensation.
- A no-show within 24 hours after the estimated arrival date without any notification, will be acted as a cancellation.
We always advise our guests to take out cancellation insurance for the part that is not refunded by us (positive screening, refused transport, flight cancellation…).
Pets
Pets are NOT allowed in Casa Gemeos.
Smoking
You can smoke on your terrace and in the garden, when necessary precautions concerning fire protection have been taken. It is forbidden to smoke in our accommodations.
Neighbourhood
Casa Gemeos is near to a residential area. As we respect our neighbours, we expect our guests to avoid any noise between 11 pm and 8 am. Parties/meetings are not allowed. So we can guarantee your and our neighbours’ rest.
Complaints
The existence of the “Livro de reclamaçoes”(complaints book) is a regulated procedure to protect and support our guests. You can simply ask for it and write down your remarks. Of course, we would be more happy with a direct complaint on the spot. We will be open to listen to your remarks/complaints and we will make the necessary corrections immediately.
